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See why so many firms choose WeServe&File for service.
Last updated: October 7, 2026
These Terms and Conditions (“Terms”) govern the services provided by WeServe&File Inc. (“WeServe&File”, “we”, “our” or “us”) and the use of our website.
By requesting a quote, submitting an order, uploading documents, making a payment, using our website, or otherwise engaging WeServe&File, you confirm that you have read, understood and agree to these Terms. If you act for a law firm, corporation, government body or other organization, you confirm that you have authority to bind it to these Terms.
These Terms work together with our Privacy Policy, which explains how we handle personal information. They apply to every service we provide unless we agree otherwise in writing.
WeServe&File is not a law firm and does not give legal advice.
In these Terms:
WeServe&File provides legal-support services, including:
All services are provided on a commercially reasonable efforts basis. They depend on availability, legal and court requirements, Recipient availability, building access, weather and other factors outside our control.
We may perform services through our employees, WSF Delivery drivers, contractors, agents, affiliates and third-party service providers. All of them work under WeServe&File’s direction and coordination.
You engage WeServe&File as your service provider. We remain responsible for coordinating and managing your File and are your main point of contact throughout. We take reasonable steps to select, monitor and support our service providers, but some parts of service delivery may be affected by circumstances outside our control.
WeServe&File is not a law firm and does not give legal advice. Nothing we provide creates a lawyer-client relationship. Any information, observations, reports or comments we give are for administrative purposes only.
We do not decide whether service is valid, whether a deadline has been met, or whether a document is properly sworn or accepted. Those questions are for you, your lawyer, and the court or tribunal. You are responsible for:
Contents of your documents. WeServe&File takes no responsibility whatsoever for the legality of, or the compliance of, the contents of any document you submit to us. When you submit documents, you confirm, and we rely on, that they are lawful and comply with all applicable laws, court processes and standards. We do not review documents for legality or compliance, and handling, delivering, filing or commissioning a document does not mean we have reviewed or approved its contents.
You agree to:
When you give us personal information about other people, such as a Recipient, you confirm that you have the authority and legal basis to provide it to us for the services you request.
We are not responsible for delays, losses, rejected filings, unsuccessful service attempts, missed deadlines or other consequences caused by inaccurate, incomplete, outdated or misleading information you provide, by the actions of third parties, or by circumstances outside our reasonable control. Except as these Terms say, we do not guarantee the outcome, acceptance, timing or success of any File.
By placing an order, approving a quote or otherwise engaging us, you authorize WeServe&File to take all reasonable steps to complete your File, including to:
We may rely on the information you give us, and you remain responsible for its accuracy.
Quotes are based on the information available when they are given. They are estimates and may be adjusted if the details of your File change materially. Additional fees may apply for:
Applicable taxes are added to all fees.
Customers. Unless we agree otherwise in writing, Customers pay in advance. The initial service fee covers the first service attempt. If more attempts are needed:
Clients. We may approve Clients for invoiced payment terms at our discretion. Approved Clients are invoiced for services and pay within thirty (30) days of the invoice date (NET-30) unless we agree otherwise in writing. We may grant, withhold, suspend or withdraw invoiced terms at any time.
Affidavits and deliverables. Affidavits of service, affidavits of attempted service, reports and other deliverables are released once all attempts and fees on the File have been paid.
Card payments. Payments by credit card carry a 2.4% card fee, calculated on the total after tax.
Overdue balances. Accounts outside their payment terms may be suspended. Interest may be charged on overdue balances at 2% per month (24% per year), or the maximum rate the law allows if lower. Discounts may be withdrawn if payment is late. You are responsible for reasonable collection costs, legal fees and court costs we incur to recover amounts owing. We may suspend active Files and withhold affidavits, reports, filings and other deliverables on past-due accounts until payment arrangements are made.
Application of payments. Unless we direct otherwise, payments are applied to the oldest outstanding invoices first. We may apply a payment to any balance you owe, whatever invoice or file reference accompanies it.
We may require payment in advance at any stage of a File.
When you give us a credit card, debit card or other payment method, you authorize us to charge it for approved services, outstanding invoices, court, government and search fees, courier fees, disbursements, returned-payment and administrative fees, and collection costs where the law permits. You confirm that you are authorized to use that payment method.
If a payment is declined, reversed, disputed or charged back, you remain responsible for all amounts owing and for the costs of recovering them. We may suspend services until payment succeeds.
We may advance disbursements on your behalf to complete your File, including court, government, registry, witness, search and corporate profile fees, courier and printing costs, parking, tolls, travel and third-party service fees. All disbursements are recoverable and payable when invoiced. Once incurred, disbursements are non-refundable unless we agree otherwise in writing.
You may ask to cancel a File by written notice through our Contact Form, followed by a phone call to our staff at 1-877-535-3377. A cancellation is effective only once we have received and acknowledged it. Messages may not be reviewed immediately, so it is your responsibility to get our confirmation; without it, full charges may apply.
Cancellations within these deadlines are charged as set out in section 12.2.
Changes. A change of address, Recipient, service instructions, deadline or other material detail after we accept a File may be treated as a new File and may be re-quoted.
Work on a File often begins as soon as it is accepted, so fees are generally non-refundable. We may review refund requests case by case, at our discretion. Court, government and search fees, mileage and travel, printing and courier costs, stakeout and waiting time, third-party disbursements, and completed service attempts are non-refundable once incurred. Approving one refund does not create an obligation for future refunds.
We use commercially reasonable efforts to complete every delivery and service File. We do not guarantee successful service, cooperation or acceptance by a Recipient, access to a Recipient or a secured location, court acceptance of service, or any legal outcome. Completion estimates are targets, not guarantees.
Successful service can be affected by factors outside our control, including incorrect or outdated addresses, Recipients who avoid service or do not answer, building, condominium, gated-community and workplace access rules, institutional policies (hospitals, correctional facilities, schools, shelters, care homes), safety concerns and weather.
WSF Delivery drivers may use their judgment about safety, legal compliance and practical limits during an attempt. We may pause attempts where there is a safety concern, or where further attempts are unlikely to succeed without new instructions from you.
Service fees are earned when an attempt and its related work are completed, whether or not service ultimately succeeds. Additional attempts, stakeouts, waiting time and travel may result in additional fees.
We make reasonable efforts to file and issue documents accurately and on time. You remain responsible for filing deadlines, the accuracy, completeness and proper execution of your documents, compliance with court rules, and monitoring and reviewing the court’s response.
We are not responsible for rejected filings, court or registry delays and closures, court administrative errors, or outages of court and third-party filing systems. Please give us filing instructions well before any deadline.
We provide search and locate services only to help with a legal proceeding, or for another purpose the law permits. When you order a search or locate, you confirm the purpose of your request and that you will use the results only for that purpose.
Search and locate results come from the information you give us and from other sources. Details of our sources are available upon formal and approved request; we reserve the right not to disclose them where doing so may affect a live file. We do not guarantee that results are accurate, complete or current, or that any person, address or asset will be found. Treat results as leads and verify them before relying on them. We are not responsible for decisions you make based on search or locate results.
Search and locate results are confidential. Do not share them except as needed for the legal proceeding they were ordered for.
For notary and commissioner of oaths services, every signer must attend as required and show valid government-issued photo identification. We may refuse to proceed if identity cannot be confirmed, if a signer does not appear to understand or agree to the document, or if we have concerns about its use.
We confirm identity and witness signatures. We do not review the contents of your documents for legal effect, and we do not give legal advice about them.
Requirements for documents used outside Ontario can differ, for example whether a notary or a commissioner is needed, whether a wet-ink or electronic signature is accepted, and whether an apostille or other authentication is required. You are responsible for confirming the requirements of the place where your document will be used before your appointment.
We may prepare affidavits of service, affidavits of attempted service, reports, notes and exhibits from the information gathered on your File, including information from WSF Delivery drivers, employees, contractors and service providers. Affidavits are sworn or affirmed by the person with knowledge of the facts before a person authorized to take them.
We take reasonable steps to make these documents accurate. Review them before you file, use or rely on them, and tell us promptly about any error. We are not responsible for errors caused by inaccurate information from third parties, courts, Recipients or you.
Where the law permits, WSF Delivery drivers may record photographs, location (GPS) data, times, notes, and audio, video or body camera recordings during attempts. We use them as proof of attempted or completed service, for quality assurance, training, dispute resolution, reporting to you, court purposes and risk management.
These records belong to WeServe&File unless we agree otherwise in writing. We may limit the release of raw recordings and data, and we are not required to release them except where the law requires or we agree in writing. Our Privacy Policy explains how we protect this information.
We treat your information and documents as confidential and take commercially reasonable measures to protect them. We share them only as needed to complete your File, with employees, WSF Delivery drivers, contractors, agents, affiliates, courts and government bodies, and the service and technology providers who work for us under contract, including software and AI tools used under our contracts and instructions.
This obligation does not apply to information that is publicly available, that we obtain independently, or that must be disclosed by law or court order.
Our Privacy Policy forms part of these Terms and explains how we collect, use, share, store and protect personal information, including information about Recipients and other people named in your documents.
We keep order files, proof of service, affidavit records, and search and locate results for 2 years after the File closes, and accounting records for 6 years. After that, we securely destroy them or make them anonymous. Please keep your own copies of affidavits and other deliverables; we may be unable to provide copies once our retention period has passed.
We provide professional services and do not guarantee results. In particular, we do not guarantee successful service, that any person or asset will be located, that any filing or document will be accepted or approved by a court, the collection of any debt or recovery of any property or funds, or the success or outcome of any legal proceeding.
To the fullest extent the law permits, WeServe&File’s total liability for any claim relating to a File or our services is limited to the amount you paid for the specific File that gave rise to the claim.
We are not liable for lost profits, revenue, wages or business opportunities; indirect, consequential, special, incidental, punitive or exemplary damages; litigation outcomes or missed opportunities; reputational harm; or emotional distress. These limits apply whatever the legal theory of the claim.
You agree to indemnify and hold harmless WeServe&File and its officers, directors, employees, WSF Delivery drivers, contractors, affiliates, agents, successors and assigns from claims, losses, liabilities, costs, fines, penalties and legal fees arising from the information or instructions you provide, improper use of our services or results, your breach of the law or of these Terms, and third-party claims relating to your File. This obligation continues after our relationship ends.
We are not liable for delays or failures caused by circumstances outside our reasonable control, including severe weather, natural disasters, fires, floods, power, internet or technology outages, labour disruptions, court closures, government action, public health emergencies, civil unrest and transportation disruptions. Our obligations are suspended while the event lasts.
We may suspend, refuse or end services at any time if invoices remain unpaid, fraud is suspected, false information is provided, conduct toward our staff or WSF Delivery drivers is abusive, threatening or inappropriate, continuing would present an unreasonable risk, a request is not for a lawful purpose, or these Terms are breached. Ending services does not cancel obligations that arose before, and all amounts owing become immediately due.
You agree to receive communications about your Files electronically, including by email, text message, electronic invoices, reports, affidavits, service updates, payment requests and receipts. Electronic communications are treated as received when we send them. You are responsible for keeping your contact information current. We are not responsible for messages delayed, blocked or filtered by internet, email or telephone providers, or by technology failures.
We send marketing messages only with your consent or where Canada’s anti-spam law allows it, and every marketing message includes a way to unsubscribe. Unsubscribing does not stop messages about your Files.
You may use our website only for lawful purposes. You may not interfere with its operation, attempt to gain unauthorized access to it or to our systems, submit false or misleading information through our forms, or copy, scrape or harvest its content or data by automated means. Our website links to courts, government sites and other organizations; we are not responsible for their content or practices.
All content, software, systems, forms, procedures, reports, templates, processes, databases, branding and trademarks developed or used by WeServe&File remain our exclusive property unless we agree otherwise in writing. Nothing in these Terms transfers ownership of intellectual property to you.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
Before starting a legal proceeding, you and WeServe&File agree to try to resolve any dispute through good-faith discussion. Please start by contacting us through our Contact Form. Any legal proceeding relating to these Terms or our services must be brought in the courts of Ontario, and both parties accept the jurisdiction of those courts.
We may update these Terms from time to time. The “Last updated” date at the top shows the current version. Changes apply to Files placed after the date they are posted; Files already in progress continue under the Terms in place when they were placed, unless you agree otherwise.
These Terms, our Privacy Policy, and any written quote or agreement for a File are the entire agreement between you and WeServe&File about our services. They replace all earlier versions of our terms, including any terms previously published on our website, and all earlier discussions or representations. No change is effective unless WeServe&File makes it in writing.
If any part of these Terms is found invalid or unenforceable, the rest remains in full effect.
WeServe&File Inc.
18 King St. East, Suite 1400, Toronto, ON M5C 1C4, Canada (please contact us before mailing documents to our office)
Contact Form
Toll-free: 1-877-535-3377
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WeServe&File Inc. Canadian Process Server – Calls may be recorded for quality assurance, compliance, and training purposes.
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